Smith.ai vs. Voxs: Full Comparison
Smith.ai is a popular virtual receptionist service, but it comes with significant limitations for Canadian contractors — especially around pricing, currency, and features specifically designed for trades businesses. Here's a complete breakdown:
| Feature | Voxs | Smith.ai |
|---|---|---|
| Starting Price | $149 CAD/month | ~$285 USD/month (~$390 CAD) |
| Included Minutes | 350 min/month | 30 calls (~60–90 min) |
| Currency | CAD — no conversion | USD — you pay exchange |
| Available 24/7 | ✓ Full 24/7 AI | Partial — after-hours extra |
| Instant Answer | ✓ Always instant | Human — hold times possible |
| Google Calendar Booking | ✓ Included all plans | Paid add-on |
| Call Transcripts | ✓ Every call, free | Available |
| Emergency Call Routing | ✓ Fully configurable | Limited |
| Contractor-Specific Setup | ✓ Built for trades | Generic receptionist |
| Setup Time | 10 minutes | Days with onboarding team |
| Long-Term Contract | None — month to month | Annual plans available |
| Canadian Phone Numbers | ✓ Full support | Limited Canadian support |
| Overage Rate | $0.50/min CAD | $7.50–$9.75 USD per call |
Why Contractors Choose Voxs Over Smith.ai
1. Price: Significantly More Affordable
Smith.ai's entry-level plan starts at approximately $285 USD per month — which translates to roughly $390 CAD when you account for currency conversion. Voxs starts at $149 CAD/month with more included minutes. For a small contractor, that's a $240+/month saving — nearly $3,000 per year.
2. True 24/7 Coverage Included on All Plans
Smith.ai charges extra for after-hours coverage. Voxs provides full 24/7 answering on every plan, including evenings, weekends, and holidays. For contractors who get emergency calls outside business hours, this difference is significant.
3. Built for Contractors — Not Generic Receptionists
Smith.ai trains human receptionists to handle generic business calls. Voxs is designed specifically for trades businesses. The AI knows to ask for service address, type of problem, urgency level, and preferred appointment windows — the information a contractor actually needs, captured automatically.
4. Automatic Appointment Booking Included
Google Calendar integration and automatic appointment booking is included in every Voxs plan. With Smith.ai, this is a paid add-on that increases your monthly cost further.
5. Instant Setup — No Onboarding Delays
Smith.ai requires an onboarding process that can take several days before you're live. Voxs takes 10 minutes — you create your account, customize your greeting, connect your phone number, and your AI receptionist is answering calls immediately.
6. Canadian Pricing, Canadian Support
Voxs is built for the Canadian market. All pricing is in CAD, phone number support is fully Canadian, and the platform is optimized for Canadian businesses — no currency conversion, no USD billing surprises.
What About Ruby Receptionist?
Ruby is another popular Smith.ai competitor that uses human receptionists. Like Smith.ai, Ruby's pricing is in USD and starts at approximately $235 USD/month (~$320 CAD) for a very limited number of minutes. Ruby provides quality human service, but at 2–3x the cost of Voxs, with limited after-hours coverage and no automatic calendar booking.
For Canadian contractors who need reliable, affordable, 24/7 coverage with calendar booking, Voxs is the clear choice over both Smith.ai and Ruby.
Switching to Voxs is Simple
If you're currently using Smith.ai, Ruby, or another answering service, switching to Voxs takes less than 15 minutes:
- Create your Voxs account at voxs.ca/signup
- Customize your AI greeting and business settings
- Update your call forwarding to your new Voxs number
- Cancel your Smith.ai subscription
There is no contract, no setup fee, and no onboarding team required. Your old service and Voxs can run in parallel during any transition period.
Try Voxs — A Better Smith.ai Alternative
More features. Lower cost. Built for Canadian contractors. Cancel anytime.
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